Terms and Conditions

Ducted Vacuum Shop is a registered business operating in South Australia, rest assured you are dealing with professionals in the Industry of Online Marketting and the products themselves. We specialise in sales, installation, design, advice and do it yourself installation kits and spare parts for all our range.
We are Authorised Valet Dealers and Hills Home Products Dealers with warranty cover Australia Wide.

Purchasing From Us
When purchasing from us online, please ensure you understand the product you are purchasing, its capabilities to suit your needs and whether you will require installation additional to your purchase. Any further product information is available via email to sales@ductedvacuumshop.com.
Once your purchase is complete, please also ensure you leave a contact phone number on your order in case we need to contact you regarding your order.
Purchases are to be sent to PayPal Adresses ONLY, Please check that it is correct on your PayPal details when ordering!
Deliveries can take up to two weeks, please be patient during this time as some orders come from different locations and suppliers. We will notify you that we have recieved your payment and that your order has been processed within 24 hours, a further email will be sent when your order has been shipped.


Returns
Items can be returned within 14 days, for more current information please visit our ebay My ebay Page


FeedBack
We strive to make your transaction smooth, effortless and affordable. We are here to help you, the customer, and we listen to what you say. We do get great satisfaction from positive feedback, and also welcome suggestions, questions, and even testimonials to our email. Please leave positive feedback when your item arrives to let us know it has arrived safely. We will reply to all feedback given with Positive Feedback as we value your judgement of our services.


Questions
We can be contacted for any enquiries including quotation from house plans on email at sales@ductedvacuumshop.com
Telephone enquiries can be made on Mobile 0410 264 107 or 08 8523 4390. All calls may need to leave a message if we are unavailable to answer at the time.